One platform for your subscriptions, payments and customer support.
Fortix is a cloud platform for businesses that sell monthly subscriptions. Your customers renew and pay online and get answers on WhatsApp, while your team runs everything from one dashboard and three mobile apps.
Everything a subscription business needs.
From the first renewal to the monthly report, built for Egyptian businesses and their customers.
A self-service page for every customer
Customers see their subscription, renew and pay from their own page, without calling your office.
Online renewals and payments
Cards, mobile wallets and Fawry through licensed payment gateways. The renewal reaches the customer's account as soon as the payment is confirmed.
A WhatsApp support assistant
An AI assistant answers your customers on WhatsApp in Egyptian Arabic, day and night, and sends them a payment link when they want to renew.
Tickets and field work
Every complaint becomes a ticket assigned to a technician, and follow-ups go back to the same technician.
A wallet for agents and technicians
Your team renews customers from a prepaid balance, and every transaction is recorded under the person who made it.
One dashboard for the business
Payments, customers, conversations and reports in one place, on the web and on mobile.
Three steps.
Then it runs on its own.
We handle the connection and the setup with you, so your customers can start paying online within days.
- 01
Connect
We connect the platform to the subscriber system you already use and to your WhatsApp number. Your customer data stays in your system.
- 02
Set up
Add your plans, payment methods, team members and message templates from the dashboard.
- 03
Go live
Customers renew, pay and get answers on their own, and your team follows everything from the apps.
A support assistant that speaks your customers' language.
Built on Claude by Anthropic, the assistant replies in Egyptian Arabic within seconds, so many questions are settled before they reach your team.
- Answers questions about the customer's subscription, balance and renewal date.
- Starts a renewal from the chat and sends the payment link.
- Runs checks on the customer's service through connected tools before escalating.
- Opens a ticket for the right technician, or hands the chat to your team when the customer asks for a person.
Three Android apps, one account.
Each person in the business gets the tools for their role, with the same data the dashboard shows.
Owner app
For the business owner and managers.
- Customers and plans
- Payments and balances
- Reports
- WhatsApp conversations
- Team members and permissions
Technician app
For the field and sales team.
- Customer search
- New customer sign-up
- Renewals from the wallet
- Assigned tickets
Customer app
For your customers.
- Renew and pay
- Invoices and payment history
- Usage
- Support
Want to see it working?
Book a live demo with the Fortix team: message us on WhatsApp on +20 102 555 5955 or email support@fortix.eg.